We offer a comprehensive suite of services, at reasonable charges, to help our clients make best possible use of our products. All these services are offered by us as well as all our Channel Partners. The same are listed below:
Training & Implementation
Though BUSY is a very user-friendly product, you might still require a BUSY expert to train your staff or to implement BUSY as per the needs of your organisation in order to enable you to make use of BUSY most effectively. The implementation includes understanding the needs of your organisation and configuring BUSY accordingly.
If you forget your password, you can get the same recovered from us. For that, you have to send us the backup of the data.
If your data gets corrupted because of any reason like virus attack, media failure or sudden power failure etc., we can try recovering the same either fully or partially, though it is not guaranteed. Again, you have to send us the backup of your data.
Security Device Replacement
Security Devices like Key Diskette / Dongle etc. are covered under one year warranty against manufacturing defects from the date of purchase of software. After the expiry of warranty period, if a security device develops some fault because of any reason, the replacement of the same will be chargeable. For that, you have to return the faulty device to us alongwith the necessary replacement charges.
Annual Maintenance Contract (AMC)
After the expiry of warranty period, you may go for an AMC with us by paying the necessary AMC Charges. The AMC covers:
Free Replacement of Security Device (Dongle)
Unlimited Telephonic and E-mail Support